Caeli Group ("we", "us", or "our") is a professional service provider delivering high-quality home and building repair, renovation, and maintenance solutions across Gauteng. We are committed to protecting your privacy and ensuring that your personal information is collected, used, and safeguarded in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA).
This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website or engage with us for our services.
Business name: Caeli Group
Operating area: Gauteng, South Africa
Services: Home and building repair, renovation, and maintenance services for homeowners and body corporates.
We may collect and process the following personal information:
- Full name
- Contact details (email address, phone number)
- Physical address or project site address
- Details related to service enquiries or quotations
- Communication records
- Website usage information (IP address, browser type, pages visited)
- Employment information (if you submit a job enquiry or CV)
Personal information is collected when you:
- Submit an enquiry or contact form on our website
- Request a quote for our services
- Contact us by email, telephone, or messaging platforms
- Apply for employment or subcontracting opportunities
- Browse our website (via cookies and similar technologies)
We collect personal information to:
- Respond to enquiries and provide quotations
- Deliver repair, renovation, and maintenance services
- Communicate about projects and service delivery
- Manage relationships with clients, body corporates, and suppliers
- Consider employment or contractor applications
- Improve our website and services
- Comply with legal and regulatory obligations
Personal information is processed lawfully on the basis of consent, performance of a contract, legal obligations, or legitimate business interests.
We may share personal information with employees, contractors, professional advisors, IT service providers, and authorities where required by law. We do not sell personal information to third parties.
We take reasonable measures to protect personal information against loss, unauthorised access, and misuse. However, no system can be guaranteed as completely secure.
Personal information is retained only as long as necessary for the purposes for which it was collected or as required by law. Thereafter, it is securely deleted or anonymised.
You have the right to access, correct, delete, or object to the processing of your personal information, and to lodge a complaint with the Information Regulator of South Africa.
Information Regulator:
Website: https://www.justice.gov.za/inforeg/
Email: inforeg@justice.gov.za
Our website may use cookies to improve user experience and analyse traffic. You may disable cookies in your browser settings, which may affect functionality.
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
Where personal information is processed outside South Africa, appropriate safeguards are applied in accordance with POPIA.
We may update this Privacy Policy from time to time. Updates will be posted on our website.
